Customer Success Manager Salary: What is the earning potential?
Welcome to our exploration of Customer Success Manager salaries, where we delve into the numbers and share valuable insights for everyone in the tech sales community. Let’s navigate through the details together and see what opportunities are out there.
Table of contents
- Customer Success Manager Salary: What is the earning potential?
Average Salaries Across the Globe
CSM Salaries in the US
In the spirit of our shared journey, let’s look at the US figures. According to Glassdoor, a Customer Success Manager’s base salary ranges from $68,303 to $119,783 per year, with an average base salary of $90,452. Plus, there’s additional compensation averaging $56,171, bringing the total average to $146,623 annually. Over 25.000 salaries were reported.
CSM Salaries in Germany
Over in Germany, using Glassdoor again, we find that the CSM Base Salaries range from €45,000 to €67,125 with an average commission of €10,000. Overall, the median total compensation is €65,000, or around $70,000 as of November 2024. This is the result of over 1,000 salary disclosures.
CSM Salaries in the UK
In the UK, according to Glassdoor, CSM base salaries vary from £34,385 to £55,242, with an average commission of £7471. Together, the total median is £51,054, or around $66,000. Nearly 5.000 contribute to these numbers.
CSM Salaries in Europe
European Customer Success Managers’ salaries vary widely, with Western European countries generally offering higher pay compared to Eastern and Southern Europe. Some examples of median total compensation according to Glassdoor:
- France: €46,500 or around $50,000
- Portugal: €39,500 or around $42,000
- Poland: PLN 129,600 or approx. $32,000
- Italy: €43,000 or approx. $46,000
- Spain: €41,000 or around $44,000
- Switzerland: CHF 107,500 or ~ $123,000
CSM Salaries in Asia
Asian markets reflect a broad spectrum, where countries like Japan and Singapore offer competitive salaries akin to Western standards. In developing markets, these figures vary more significantly, underscoring the diverse opportunities within our community.
We are going to try to visualise this with a couple of examples of total median compensation from Glassdoor:
- Japan: ¥10,200,000 or ~ $67,000
- Singapore: SGD 111,000 or ~ $83,000
- India: ₹ 1,250,000 or ~ $15,000
We would have liked to include more countries, but for some Asian and European countries there was only a very small sample on Glassdoor, which differs massively from the average salary in the country and should therefore be treated with caution.
US Tech Sales CSM Salaries
According to Repvue the Median Base Salary of a CSM is $95,000 and the median OTE is $130,000. We consider Repvue a leading source for (US) CSM salary data and tech sales company reviews. While Repvue includes salaries from various sectors, its strong focus on tech companies makes it the most reliable source.
A small excerpt of the top 5 tech companies that pay the highest OTEs for Customer Success Managers according to RepVue:
- ServiceNow: $350,000 OTE
- IBM: $290,000 OTE
- Model N: $280,000 OTE
- Amazon Web Services (AWS): $275,000 OTE
- Mulesoft (Salesforce): $275,000 OTE
Tech Sales Customer Success Manager Salaries in EMEA
The US is well known for offering high salaries, and this trend extends to American tech companies paying generously overseas. These salaries often surpass those provided by local firms, with U.S. employers sometimes offering up to double the compensation. For those seeking to maximize their earnings while working for a local company, a great option is to join a fast-growing, well-funded scale-up.
What Influences a CSM’s Salary?
Industry Influence
The industry in which a Customer Success Manager is employed significantly impacts their earnings. CSMs in sectors like technology, pharmaceuticals, and finance tend to receive higher salaries due to the intricate nature of services and high-value client relationships they manage.
Location Differences
Geographic location is crucial in influencing salary levels. Customer Success Managers in large metropolitan centers such as New York or London often have higher salaries, reflecting the elevated cost of living and presence of major corporations.
Experience and Education
Typically, Customer Success Managers with greater experience, a proven record of accomplishments, and relevant educational credentials can secure better salaries. Additional certifications in customer relationship or service management can further enhance earning prospects.
Conclusion
In conclusion, the salary of a Customer Success Manager depends significantly on factors such as geographic location, industry, and company size. For instance, CSMs in certain regions might earn substantially more due to specific market demands and living costs. Tech industries often offer higher remuneration due to the specialized knowledge required.
To maximize your earning potential as a CSM, focus on accumulating relevant experience, expanding your skills, and targeting lucrative industries and regions. Additional earnings from bonuses and commissions can also play a crucial role in your overall compensation package. Whether you’re starting or advancing your career, identifying promising opportunities is essential for achieving the best salary outcomes.
Interested in discussing salaries with other tech sales professionals? Then take a look at our Tech Sales Temple forum.